Mt Druitt Medical Centre

253 Beames Ave Mt Druitt NSW 2770
02 9625 8888

About Us

Our goal is to achieve the best possible patient experience, the best possible practice population outcomes and best team satisfaction. Whether you are a patient here or a team member, this is part of your Mt Druitt Family

Your Medical Home

This practice was established in 1965, and has been serving the people of this area continuously from this time. We see our role as helping you to be as healthy as you can be. To do this, we have a highly-committed practice team made up of different health professionals, working closely together. This allows us to better provide holistic healthcare, assisting you in staying well. Our aim is to prevent illness where possible, or achieve the best possible outcomes where it cannot.

We have built our practice around the model of the Patient-Centred Medical Home.

A patient-centred medical home is the general practice which is chosen by a person to be responsible for their ongoing, comprehensive, whole-person medical care. In a medical home, patients and their families have a continuing relationship with their GP and the general practice team. The whole team co-ordinates the care needed to optimise health. The following links explain more about the medical home model:

Flu vaccine available

Flu vaccine available
The 2021 flu vaccine is available for all patients 65 years and over or patients with a chronic health condition, children under the age of 5, Pregnant women and Aboriginal and / or Torrens Strait Islanders .
Please call 02 9625 8888 for an appointment.

COVID-19 Policies

CoVid Update

Thank you to all our community for doing the right thing!  If we all do our part, we will get through this.
Our Practice will be remaining open for business as usual, but in order to protect everyone and minimise the risk of Covid Transmission we are asking the following

  1. That consultations be conducted by Video wherever possible.  We are still happy to do normal face to face consultations where needed, but are aiming to minimise travel and contact as much as possible, including in areas such as the waiting room
  2. If you have any viral symptoms, such as cough, runny nose, sore throat or fever -  get a CoVid Swab as soon as possible.  We are happy to do Video consultations to assess and discuss, with face to face visits where appropriate.
  3. GET VACCINATED AS SOON AS PRACTICABLE.  We are continuing to run vaccine clinics for Astra Zeneca Vaccines as well as Pfizer vaccines for eligible patients.  Note that EVERYONE 18 and over is eligible for Astra Zeneca Vaccines
Good luck and best wishes to all of Sydney in these times.  We will continue to be there to support our community as much as we can!

Face Masks

Please bring your own mask when visiting the practice.

Masks are compulsory for all indoor venues and remain one of the best ways to reduce the risk of airborne diseases especially in closed spaces such as shops, offices, places of worship and medical practices.

Masks are to be worn as per government instructions whilst at the practice for anyone over the age of 12. There will be masks available for a gold coin donation to a charity chosen by the practice. For more information about masks click here.
COVID-19 Policies


LATEST UPDATE on CoVid VACCINATION -  30th August 2021 

Authorised workers priority appointments 


The current recommendations for vaccinations are

  • ATAGI advises that while Comirnaty (the PFIZER VACCINE) is preferred over COVID-19 Vaccine AstraZeneca from the age of 16 to under 60 years based ONLY on data regarding TTS cases in Australia and a assessment of current age-specific risks and benefits of vaccination 
  • In reality both Astra Zeneca and Pfizer vaccines are equally effective at preventing death and hospitalisation and have very similar levels of adverse reactions 
  • Astra Zeneca should be considered for all over 18 in the Sydney region as the risks of Covid infection far out weigh any risk from vaccination
  • COVID-19 Vaccine AstraZeneca can be used in adults aged under 60 years for whom Comirnaty is not available, the benefits are likely to outweigh the risks for that individual and the person has made an informed decision based on an understanding of the risks and benefits.
  • People of any age without contraindications who have had their first dose of COVID-19 Vaccine AstraZeneca without any serious adverse events should receive the second dose.
  • ATAGI reinforces the importance of providing clear communications to people who have received or are considering COVID-19 Vaccine AstraZeneca, and notes guidance documents for consumers, for primary care and for hospitals are being continually revised to accommodate this new recommendation.

Link to the  ATAGI Recommendations 23 July 2021

Link to ATAGI Advice on weighing up risks and benefits

Link to Practice advice on TTS

Link to ATAGI Advise on vaccines in teenagers 

ATAGI supports completion of a two-dose schedule with COVID-19 Vaccine AstraZeneca, based on current evidence. The risk of TTS following a second dose of COVID-19 Vaccine AstraZeneca is much lower than the risk following a first dose. The UK has reported 23 TTS cases in 15.7 million people after receiving a second dose, an estimated rate of 1.5 per million second doses (compared to a reported risk of 14.2 per million first doses in the UK).

The Mt Druitt Medical Centre will be providing Covid-19 Vaccinations clinic for all adults.  Please call 02 9625 8888 to book your appointment. We are now providing vaccinations to everyone 18 years and older.  We are currently only able to offer the Astra Zeneca and Pfizer Vaccines.  2 doses , 12 weeks apart is the ideal schedule for the Astra Zeneca vaccine to be administered - however due to this current outbreak with high levels of circulating Coronavirus, we recommend a booster dose be given at 4-6 weeks. Pfizer vaccines are now recommended to be given 6 weeks apart. 

Currently - anyone at high contact risk (such as living in hot spot regions) - should consider bringing their 2nd dose forward if they have not had it.

We have  LIMITED SUPPLY  of Pfizer vaccines and all adults should consider the AstraZeneca Vaccine as an alternative. We have allocated our current Pfizer vaccines. We will be receiving our next delivery on the 3rd September 2021,  please call for an appointment after this date. The delivery will only be 150 doses and for our regular patients only so please be patient with availability. We are not accepting any new patients at the time.

The Covid -19 vaccine program will be ongoing for many months.

Vaccines give very strong, and sustained, protection against the severe forms of COVID-19. Every person who is vaccinated will be helping to protect the health of their family, friends and community.

From 30 August 2021,  everyone 16 and over  will be eligible for a vaccination : -  Currently register through here : Health Direct Eligibility Checker

Everyone 18 and over in Australia is eligible to receive the Astra Zeneca Vaccine.

Pfizer vaccines are available for anyone between 16 and 59

You can use this link to check your eligibility Health Direct Eligibility Checker


Vaccinations are currently available through the NSW Health Vaccine hubs. You can register for these here :

Access to COVID-19 vaccines will increase in 2021 as greater supply becomes available. More than 4600 primary care vaccination sites are part of the rollout – including approximately 4400 general practices.
It will take us some time to get all eligible patients vaccinated.

Consent form , please print and complete ready for your appointment. thank you

We will update this information on a regular basis. Thank you.

Video consults

Video consults
Video consults.

We are providing video consultations in line with our current fees. A gap payment is applicable for patients who do not hold pension or health care cards.

We are providing telephone consults where a video consult cannot be achieved. A gap payment is also applicable for patients who do not hold pension or health care card.

Follow this link for instructions on how to do a  Video Consultation


Sorry, registration has ended.

Online Group Sessions on Weight loss and Diabetes Prevention

We will commence the 5th group for the Shared Medical Appointments (Facilitated group sessions) On weight management and diabetes risk reduction commencing 23rd September. Introduction session and first fortnightly session begins Thursday 7th October @ 7pm.

  • Date: 23/09/2021 07:00 PM - 16/12/2021 07:00 PM
  • Location: Online Event

Read More


Mental health can be misunderstood, and we see this throughout history. While we have come a long way, there is still room for advancement because mental health is something that we all must protect and maintain. After all, it is one of our greatest assets.

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Thank you to all our community for doing the right thing! If we all do our part, we will get through this. We are asking 3 things to minimise risks and contact

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In this week’s episode, we look at fear both as a vital response and how fear can hinder us.

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Healthy lunch boxes

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There is no magic diet. In all studies comparing diets, there is no single best diet. Losing and maintaining a healthy weight involves looking at all the factors which come into play, which is often too much to be done in a single consultation. Shared Medical Appointments are a proven way to make these changes happen

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Good Friday 2nd April , Closed Easter Saturday , Sunday Closed Easter Monday 5th April Closed

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Learned helplessness is perhaps something we have all experienced in one way or another. In this week’s episode, we look at what this means and how to discover or rediscover one’s capacity.

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Exercise is one of the most important ways you can help to improve and prevent arthritis

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CoVid Vaccine Eligibility Checker and information

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This episode aims to encourage you to acknowledge your story and visit the narrative you tell about yourself and your life. As the saying goes when life gives you lemons make lemonade.

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Wearing a mask helps to reduce community transmission! Masks are to be worn as per government instructions whilst at the practice for anyone over the age of 12. There will be masks available for a gold coin donation to a charity chosen by the practice.

Read More  

Our Team

Our practice team have come together with the specific skills needed to partner with you in managing your health. We have a tightly integrated, collaborative team of specialists in General Practice, Nutrition, Exercise, Medication Management and Psychological wellbeing to help you stay healthy

Dr Kean-Seng Lim MBBS (Syd), FRACGP, FAMA, GAICD

General Practitioner

Dr Vivienne Sharma MBBS (NSW), FRACGP

General Practitoner

Dr Teng Kiong Kek MBBS (WA)

General Practititoner

Dr Natalie Cochrane MBBS (Syd) FRACGP

General Practitioner

Dr Samantha Cabrera MD (UNSW), BMedSc (Hons, UNSW), FRACGP

General Practitioner

Dea Krismarietta


Daniel Parker

Exercise Physiologist

Vinita Deshpande

Clinical Pharmacist

Carmen Debono


Our Services

Our team offers a broad range of health services designed to assist you whether you are unwell or trying to stay as healthy as you can be.

Health Checks

Regular check ups are for preventing illness, staying healthy as well as detecting anything which may need to be done to keep you well

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Quit Smoking Counselling

Your GP is here to help when you are ready to quit smoking. They can walk you through and support your decision to quit smoking.

Dietary Advice

Our Dietitian and Nutritionist Dea Krismarietta sees patients for a range of dietary issues : Diabetes , Weight loss, Weight gain, Vegetarian diets, Heart health, Sports nutrition, Coeliac disease , Irritable Bowel Syndrome and Food allergies.


An electrocardiogram (ECG) is a simple test that can be used to check your heart's rhythm and electrical activity. Sensors attached to the skin are used to detect the electrical signals produced by your heart each time it beats.


Spirometry is the most common of the pulmonary function tests. A spirometry measures the lung function specifically the amount and /or speed of air that can be inhaled or exhaled. Spirometry is helpful in assessing breathing patterns that identify conditions such as Asthma, Pulmonary Fibrosis , Cystic Fibrosis and COPD.

Skin Cancer Treatment

Our GP's can perform a full skin check and examine any lesions of concern. They are also able to treat skin lesions with cryotherapy or minor surgery - such as excision of small skin cancers. We like to make sure we have adequate time to do this properly. If you would like a full skin check, please make sure to book a LONG APPOINTMENT for this

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Minor Surgery

At Mount Druitt Medical Centre, our doctors are are able to perform simple surgical procedures under local anesthetic. Our team are trained an experienced in procedures such as skin cancer excisions and wound care.

Sporting Injuries

Sports related injuries such as sprains, strains and overuse injuries.

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Exercise & Training Advice

An Accredited Exercise Physiologist (AEP) is an Allied Health Professional who specialises in exercise advice.

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Work Injuries

In Work Cover cases, an injured worker will rely on their GP for advice, coordinating medical treatment and services, and to assist with their overall recovery, rehabilitation and return to work.

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Men's Health

Men's health includes: Prostate screening, Bladder problems, Pelvic pain ,Erectile dysfunction, Sexual problems and STD assessments, Cardiac assessments, General health checks, Preventative health screens, Bowel cancer screen, Blood pressure checks.

Women's Health

Women's health includes :Cervical screening, Sexual problems, Contraception, Pregnancy, Ovarian Cysts, Ovarian Cancer, Period problems and Menopause.

Cervical Screening Tests

The Cervical Screening Test changed on 1 December 2017 to improve early detection and save more lives. All women aged between 25 and 74 years are now invited to have a Cervical Screening Test every five years, instead of a Pap test every two years. The Cervical Screening Test detects HPV infection. HPV is a key risk factor in the development of cervical cancer. Even if you are vaccinated against HPV you need to participate in regular cervical screening.


Carmen Debono , Master of Counselling (process) offers a warm and professional counselling experience for women. Practicing in Western Sydney and provides online counselling in the comfort of your home or office anywhere in Australia. Consultations are usually 55 minutes in duration at A$70. Carmen uses an integrated client-centered approach and provides counselling for the following: Anxiety, Stress management, Loss, Relationship challenges, Depression, Life transitions, Greif, Identity/ Self esteem and Goal setting.


The NSW Immunisation Program provides the community with protection against vaccine preventable diseases through initiatives targeting infants, adolescents, adults and at risk persons in line with the National Immunisation Program. This program is available through your GP.

Travel Health & Advice

If you travel outside Australia, you may get sick from a number of diseases that are preventable by vaccination. Different vaccines are needed for certain countries. You should consult your GP six to 12 weeks before you travel.

Antenatal Shared Care

Antenatal shared care (shared care) is joint care of a pregnant woman by her GP and the hospital antenatal clinic. Antenatal shared care creates the opportunity to practice collaborative obstetric care by combining the varied skills of each profession.

Diabetes Group Sessions

Your GP can refer you to either a diabetes educator, dietitian or exercise physiologist for an assessment. This involves taking a comprehensive history, identifying individual goals and preparing you for an appropriate group services program.

Douglass Hanly Moir Pathology

Our pathology collection room is open Monday to Friday from 8 am to 12 noon.

Chronic Disease Group Sessions

The care delivery team for SMAs is typically led by a general practitioner (GP) or advanced practice nurse. The team can include a group facilitator (eg. psychologist, nurse, diabetes educator) and sometimes a pharmacist, dietitian, exercise physiologist or other allied health professional (AHP).

Patient fees for consultations

We bulk bill Pension card holders, Health Care card holders, Children 16 and under and DVA card holders. For all other patients there are fees payable at time of consultation. We can process Medicare rebates at payment.

More about us

Appointment System

In order to give you the time you need, we prefer to see patients by appointment

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Telehealth - Phone and Video Consultations

We are happy to provide phone or video consultations to regular patients of the practice

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Recalls and Reminders

Part of our commitment to better health includes proactively addressing your health needs

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Access to Personal Health Information and Privacy Policy

Your information is private!

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House Calls

House calls are available if you are unable to attend the surgery due to a serious medical reason.

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Need assistance with communication? If you have difficulties with hearing or language, assistance with communication is available through the National Relay Service or the Phone Interpreters service. Please let our reception staff know if this is needed.

Phone Enquiries

Sometimes there will be a need to contact us by phone or email

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Urgent Clinically Significant Results

If your results are significantly abnormal or urgent, a doctor from this practice will contact you. Please make sure your contact details are up to date. You may also be able to discuss these results with your team by phone or video consultation

After Hours Care

What to do when the practice is not open

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Training of Students

We see training of the future health workforce is part of our responsibility

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CareMonitor : Remote Monitoring and Patient Partnership Application

Health care works best when there is a good team partnership. We use a Patient Provider Partnership Platform called CareMonitor to assist in health management

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Patient Information on thrombosis with thrombocytopenia syndrome (TTS)

Patient Information on thrombosis with thrombocytopenia syndrome (TTS)

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More About Us

In order to better manage your health, we do have an appointment system

This assists us to spend time with patients where it is needed. While we do prefer you to ring beforehand, should you require urgent treatment, we will always fit you in. Just let our receptionists know if you need to be seen quickly.

We understand that no-one likes to be kept waiting and would like to thank you beforehand for your patience. Unfortunately there are times when, because of the complexity or number of problems, a consultation may run over time. Please feel free to ring ½ hr before you come to check if there are any delays. If you need a longer consultation for any reason (eg Pap smears, complex or multiple issues), please do ask the receptionists for a longer appointment. This will allow us to spend the time we need to assist you. We would be grateful if you could let us know if you are unable to keep an appointment.
We do not accept walk-in appointments. 

Sometimes it may not be possible to come into the practice.

Phone and Video Consultations

In these situations we are able to arrange a telehealth consultation by phone or by secure video connection. Your privacy and the security of data is vital to us. For this reason we only use secure video connections via CareMonitor or HealthDirect Video Call. These can connect to either your computer or your mobile device.

You can make an appointment online for a phone or video consultation or contact the practice team should you need to access a telehealth consultation. We prefer to use Healthdirect Video Call, which provides a highly secure system, meeting all the Australian Privacy regulations and requirements.

1. When you book a video consultation you will be sent a hyperlink.

Just log into this and you will see the next screen


4. Then enter the waiting area and wait for your consultation to begin.

Help Guide on Video Consultations​​​
Tips on Making the Most of the Video Consultation​​​
Your health record remains confidential and we do not share any information without your consent.

You are entitled to view your records and if you should need to view your records at any time, please talk to your doctor to arrange this. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the National Privacy Principles.
Part of our commitment to better health includes proactively addressing your health needs.

We routinely send out recalls for immunisations and pap smears and may from time to time need to contact you regarding other health checks. We also participate in National and State registers and reminder systems (Pap test registry and Immunisation Registry). Please help us by keeping your contact details up to date and let us know if you do not wish to be involved in this.

If your results are significantly abnormal or urgent, a doctor from this practice will contact you. Please make sure your contact details are up to date.
If you have difficulties with hearing or language, assistance with communication is available through the National Relay Service or the Phone Interpreters service.

Please let our reception staff know if this is needed.
House calls may be available if you are unable to attend the surgery due to a serious medical reason.

House calls are available within a 5 kilometre radius. If you feel you need a house call, please contact the surgery before 12.00 pm. House calls are normally performed between 1.00 pm and 3.00 pm and are usually charged at the AMA rate, and available after discussion with the doctor.

If you need to speak to a doctor urgently, and are unable to attend the surgery, please let the receptionist know and we will put you through to a doctor as soon as available. For non-urgent matters, it would help us if you rang between the hours of 12.00 and 1.30 as this will minimise the disruption to those with appointments.

We generally prefer to discuss any test results face to face, however there may be times when your doctor may advise you to ring for them instead (such as with Pap smears and some x-rays). We would be grateful if you could call between the hours of 1.30 and 3.00 for this.

We adhere to the Australian Privacy Principals , The Privacy Act 1988 and any state -specific laws.
The practice team does communicate electronically via SMS appointment reminders, via email if approved by all parties. The practice email is not to be used for any appointment enquiries or emergencies, the practice email is not monitored after hours. 
We have arranged for After Hours medical care to be provided by the National Home Doctor Service. If you require medical assistance when the practice is not open, a doctor may be contacted by calling 13-SICK (13-7425)

Pensioners and Medicare Care Holders are bulk billed.

Quality training is a vital part of the future of health care in Australia.

Our practice team has a strong commitment to training, and will frequently host students from several health disciplines as well as engaging in post-graduate specialty training for doctors wishing to undertake their specialist training in General Practice. As a patient at this practice, you may be asked if you are willing to have a student "sit in" on a consultation. While we value your assistance, please feel free to decline this at any time. Your comfort and privacy as a patient must always take first priority.
We can better partner with you in your health when all team members are engaged in their healthcare

We use a Patient Provider Partnership Platform called CareMonitor, which allows you to enter your own measurements - be they weight, blood pressure, blood glucose levels, questionnaires, symptom scores or many other things. Your care team will then be able to review these results with you to assist you to make the best health choices.
CareMonitor was awarded the Australian Digital Health Agency's Health Innovations Award for 2020.

To learn more about this, have a look at the CareMonitor website

We always strive to improve our services to you
If you have a comment or complaint, please contact our Practice Manager on 02 9625 8888.

Patient Information on thrombosis with
thrombocytopenia syndrome (TTS)

What is thrombosis with thrombocytopenia syndrome (TTS)?
  • This is a very rare side effect of the AstraZeneca vaccine. The condition is an immunological response which can cause thrombosis (blood clotting) and/or thrombocytopenia (low blood platelet counts). It can occur at different parts of the body, including the brain and in the abdomen.
When does TTS typically occur?
  • TTS onset occurs around 4 to 42 days (most commonly 4 to 30 days) following vaccination.
How common is TTS?
  • TTS is very rare. For ages over 60, it is estimated to affect 1.7 per 100,000 people. While for those under 60, the estimated rate is 2.6 per 100,000. It is more common in younger age groups.
How fatal is TTS?
  • TTS is a treatable condition. The overall case fatality rate in Australia is approximately 3%. (6 reported deaths in 7,000,000 vaccinations)
What symptoms does TTS usually cause?
TTS can cause a variety of symptoms which can include:
  • A severe persistent headache which appears at least 4 days after vaccination, does not improve with simple painkillers, may be worse when lying down, accompanied by nausea and vomiting
  • Neurological symptoms such as blurred vision, difficulty with speech, drowsiness, seizures.
  • Shortness of breath
  • Chest pain
  • Swelling in your leg
  • Persistent abdominal (belly) pain
  • Tiny blood spots under the skin away from the site of injection
If you have very severe symptoms, you should go to the Emergency Department.
If milder symptoms or unsure, consult your usual doctor.
You will get a blood test done to help the diagnosis, as early treatment improves outcomes.


  • 253 Beames Avenue, Mount Druitt NSW, Australia

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Mt Druitt Medical Centre
Privacy Policy

This pamphlet explains how personal information about you and your health is recorded and managed in our practice. We also have a written privacy policy describing how we manage personal information. You can receive a copy of our policy free of charge upon request or access it via our practice website.
Personal information
The ‘personal information’ we collect includes your name, date of birth, address/es, contact details, Medicare number, healthcare identifiers and health fund details. Medical information may include medical history and any care you may need. GPs need information about your past and present health in order to provide you with high-quality care.
Our practice follows the guidelines of the RACGP’s Handbook for the management of health information in general practice, 3rd edition (the Handbook). The Handbook incorporates federal and state privacy legislation, and the Australian Privacy Principles, which requires that your personal information is kept private and secure.
Your medical records
This practice takes steps to ensure that your medical records:
  • are accurate, complete, well-organised and legible
  • are up-to-date
  • contain enough information to allow another GP to care for you
  • contain a summary of your care
  • can be used to remind you, with your permission, to return for follow up, check-ups and reviews.
If you are uncertain why information is being requested, please ask your GP or the practice staff.
If you wish to remain anonymous while accessing healthcare services, please talk to the practice staff.
Providing your information to other GPs
In this practice, it is normal for all GPs to have access to your medical records. If you have any concerns about this please discuss them with your GP or practice staff.
It is important that other people involved in your care, such as medical specialists and other healthcare professionals, are informed of the relevant parts of your medical history, so they can provide the best care for you. Your GP will let you know when this is necessary.
Providing your information to others
GPs respect your right to decide how your personal information is used or shared. For example, this may be sharing your health information with specialist doctors. Personal information that identifies you will only be sent to other people with your consent, unless there are exceptional circumstances. Gaining your consent is the guiding principle used by this practice in using and sharing your information.
Our practice will not share your personal health information with anyone else or another organisation unless:
  • you have consented to this sharing, or
  • they are legally obliged to disclose the information, in which case your GP will first discuss with you the information that she or he is legally obliged to disclose, or
  • the information is necessary for you to obtain Medicare payments or other health insurance rebates, or
  • there is an overriding public health and safety interest in the release of the information.
In the above cases, only information necessary to meet the requirements will be provided. Your health information will not ordinarily be sent overseas unless:
  • you are informed and provide consent for this to occur, and
  • the overseas country receiving the information has privacy laws that are very similar to the Australian Privacy Principles.
Using health information for quality improvement and research
This practice may use patient health information to assist in improving the quality of care we give to all our patients, by reviewing the treatments used in the practice.
Your information held by the practice may be used in research projects to improve healthcare in the community; however, this information will not include data that can identify you.
The information used for research, including the publication of research results, will not be in a form that would allow you to be identified, unless the research serves an important public interest. In such cases, identifiable medical records can be used for medical research without your consent under guidelines issued by the Australian Government. Before providing such identified information, your GP will discuss with you the information that she or he is obliged to disclose.
Security of information in the practice
Australian privacy legislation applies to all personal health information recorded in electronic and paper records. All records must be kept secure to protect against unauthorised access. This practice complies with these requirements to protect your information.
We bulk bill Health care card holders , Pension card holders and children 16 years and under.
For all other patients, please see below:

Type of consultTime in minsPrivate FeeGapMedicare Rebate
Comprehensive               31-40             $105.05$30$75.05
Comprehensive   40+$150.50$40$110.50

Yes, you do require an appointment. A standard appointment is ten minutes but if you require more time with your doctor you can request a longer appointment.
If you require an urgent consult, please call and we can arrange an appointment with your doctor. 
If you require a phone consultation with your doctor, or you need to talk to your doctor over the phone. Please either contact reception or book a telephone consultation online.
Our practice has policies in place for follow up of your results. A recall and reminder system is in place to ensure continuity of care. For further information, please discuss with your doctor or ask reception. 

When you book a telephone appointment , your doctor will call you at the time of the appointment or closest to the time as possible.
For a video appointment , you will receive a link to use at the time of your appointment. Please click on the link with a device that has a camera and speaker, follow the prompts and wait for the doctor to also log into the video.
Should you require a translator for your consultation, please advise reception , so they can arrange this service for yo. For further information please ask our friendly reception staff. 
We understand that your time is valuable and all doctors work hard to keep on time but there are times when doctors may run late due to emergencies or unforeseen circumstances we encourage patients to phone and see how their doctor is running prior to coming in if waiting might be a problematic, or if you live close to the clinic and it may be more convenient to wait at home.