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In order to better manage your health, we do have an appointment system


This assists us to spend time with patients where it is needed. While we do prefer you to ring beforehand, should you require urgent treatment, we will always fit you in. Just let our receptionists know if you need to be seen quickly.

We understand that no-one likes to be kept waiting and would like to thank you beforehand for your patience. Unfortunately there are times when, because of the complexity or number of problems, a consultation may run over time. Please feel free to ring ½ hr before you come to check if there are any delays. If you need a longer consultation for any reason (eg Pap smears, complex or multiple issues), please do ask the receptionists for a longer appointment. This will allow us to spend the time we need to assist you. We would be grateful if you could let us know if you are unable to keep an appointment.
You can MAKE AN APPOINTMENT ONLINE by clicking HERE


Sometimes it may not be possible to come into the practice.


Phone and Video Consultations

In these situations we are able to arrange a telehealth consultation by phone or by secure video connection. Your privacy and the security of data is vital to us. For this reason we only use secure video connections via CareMonitor or HealthDirect Video Call. These can connect to either your computer or your mobile device.

You can make an appointment online for a phone or video consultation or contact the practice team should you need to access a telehealth consultation. We prefer to use Healthdirect Video Call, which provides a highly secure system, meeting all the Australian Privacy regulations and requirements.

1. When you book a video consultation you will be sent a hyperlink.

https://videocall.direct/trainingmtdruiit

Just log into this and you will see the next screen

2. 
Click on START VIDEO CALL and ENTER YOUR DETAILS

3.
4. Then enter the waiting area and wait for your consultation to begin.

Help Guide on Video Consultations​​​
Tips on Making the Most of the Video Consultation​​​
Your health record remains confidential and we do not share any information without your consent.


You are entitled to view your records and if you should need to view your records at any time, please talk to your doctor to arrange this. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the National Privacy Principles.
Part of our commitment to better health includes proactively addressing your health needs.


We routinely send out recalls for immunisations and pap smears and may from time to time need to contact you regarding other health checks. We also participate in National and State registers and reminder systems (Pap test registry and Immunisation Registry). Please help us by keeping your contact details up to date and let us know if you do not wish to be involved in this.

If your results are significantly abnormal or urgent, a doctor from this practice will contact you. Please make sure your contact details are up to date.
If you have difficulties with hearing or language, assistance with communication is available through the National Relay Service or the Phone Interpreters service.

Please let our reception staff know if this is needed.
House calls may be available if you are unable to attend the surgery due to a serious medical reason.


House calls are available within a 5 kilometre radius. If you feel you need a house call, please contact the surgery before 12.00 pm. House calls are normally performed between 1.00 pm and 3.00 pm and are usually charged at the AMA rate, and available after discussion with the doctor.


If you need to speak to a doctor urgently, and are unable to attend the surgery, please let the receptionist know and we will put you through to a doctor as soon as available. For non-urgent matters, it would help us if you rang between the hours of 12.00 and 1.30 as this will minimise the disruption to those with appointments.

We generally prefer to discuss any test results face to face, however there may be times when your doctor may advise you to ring for them instead (such as with Pap smears and some x-rays). We would be grateful if you could call between the hours of 1.30 and 3.00 for this.

We have arranged for After Hours medical care to be provided by the National Home Doctor Service. If you require medical assistance when the practice is not open, a doctor may be contacted by calling 13-SICK (13-7425)


Pensioners and Medicare Care Holders are bulk billed.

Quality training is a vital part of the future of health care in Australia.


Our practice team has a strong commitment to training, and will frequently host students from several health disciplines as well as engaging in post-graduate specialty training for doctors wishing to undertake their specialist training in General Practice. As a patient at this practice, you may be asked if you are willing to have a student "sit in" on a consultation. While we value your assistance, please feel free to decline this at any time. Your comfort and privacy as a patient must always take first priority.
We can better partner with you in your health when all team members are engaged in their healthcare



We use a Patient Provider Partnership Platform called CareMonitor, which allows you to enter your own measurements - be they weight, blood pressure, blood glucose levels, questionnaires, symptom scores or many other things. Your care team will then be able to review these results with you to assist you to make the best health choices.
CareMonitor was awarded the Australian Digital Health Agency's Health Innovations Award for 2020.

To learn more about this, have a look at the CareMonitor website www.caremonitor.com.au