If you need to speak to a doctor urgently, and are unable to attend the surgery, please let the receptionist know and we will put you through to a doctor as soon as available. For non-urgent matters, it would help us if you rang between the hours of 12.00 and 1.30 as this will minimise the disruption to those with appointments.
We generally prefer to discuss any test results face to face, however there may be times when your doctor may advise you to ring for them instead (such as with Pap smears and some x-rays). We would be grateful if you could call between the hours of 1.30 and 3.00 for this.
We adhere to the Australian Privacy Principals , The Privacy Act 1988 and any state -specific laws.
The practice team does communicate electronically via SMS appointment reminders, via email if approved by all parties. The practice email is not to be used for any appointment enquiries or emergencies, the practice email is not monitored after hours.